We ship using United States Post Office. If an order is placed before 2pm, the order will be shipped same day. If placed after 2pm, the order will be shipped out the next business day.
In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.
Our “YOU DIG IT OR EXCHANGE IT” Policy
Exchanges will be accepted within 30 days of your purchase. If you exchange an item for one
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To complete your exchange, we require a receipt or proof of purchase.
Only regular priced items may be refunded or exchanged. Sale items are final purchase.
CHOSE THE WRONG ITEM OR SIZE IN MY ORDER
If you have placed the wrong item or size in your checkout, and have already placed your order, contact our staff immediately at firstname.lastname@example.org, with all your relevant details, so that our team can promptly resolve the issue and ship out the correct size and items.
If, for whatever reason, you have failed to notify our team within 24 hours of placing your order, you will have to wait till you receive your items, and then return those items after contacting our customer service at email@example.com.
RECEIVED A FAULTY ITEM
In the rare case that you have received a faulty item, please contact our friendly staff at firstname.lastname@example.org and include in the subject line: “faulty item” in the subject of your email.
We will need the following details from you in order to proceed with replacing your faulty item
o Your Order ID number
o Pictures and description of the issues you have with the faulty item
o Any relevant contact information
Please note that we will not replace any items that appear to have been worn, washed or tampered with. The item must be in near new condition.
Fervid Apparel is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces. We will do our best to assist all customers regarding missing packages.
All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
We are so sorry but we currently do not accept returns.